Refund policy

If you have a complaint or would like to request a return, you can contact us at rememberthattoys@gmail.com. If your request for a return is accepted, we will send a return shipping label. Items sent back without first requesting a return will not be accepted.

For any return questions email: rememberthattoys@gmail.com.

Damages and issues
Please inspect your order upon receipt. If there are any issues please email rememberthattoys@gmail.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.